Before changing broadband, identify what is actually wrong. If a wired computer works well but the bedroom Wi-Fi does not, a faster internet subscription may leave the problem untouched. If the whole connection slows down, drops calls or cannot be installed at your address, then compare a replacement.
Get an address-specific answer
Give each provider the same building, block, floor and flat. Ask whether the quoted service is fibre to your flat, another wired connection, or 5G using a router. NETVIGATOR’s published terms make both availability and promotional eligibility address-dependent. A price shown for another estate is not a quote for yours.
| Your situation | What to check first |
|---|---|
| You will stay for several years | Compare installed fibre offers, including the router and the rate after the promotion. |
| You may move within a year | Compare the actual minimum term and exit cost. A 5G plan can also have a long commitment. |
| No suitable fixed line or wiring permission | Trial 5G at the intended router position, particularly in the evening. |
| Only one room has poor reception | Test a wired connection first; assess router placement or an additional access point. |
Compare cash paid over the same period
Use this calculation: all monthly bills + installation and activation + compulsory router or add-on charges − guaranteed bill credits. Keep refundable deposits separate. Count a shopping voucher only if you would otherwise buy the same things, and keep the cash total visible.
Hypothetical example: HK$128 for 24 months plus HK$600 installation costs HK$3,672, or HK$153 per month. HK$148 for 24 months with installation included costs HK$3,552. The higher advertised monthly fee is HK$120 cheaper across the contract. This example assumes no other fees or credits.
Choose equipment for the connection you can use
A 1000M line does not give every phone 1000Mbps over Wi-Fi. Walls, the client device, the router and the remote server can all be limiting factors. Before paying for 2.5G or faster, check the WAN port, LAN port and computer adapter along the entire wired path. A 1Gbps port in that path limits that connection.
Ask for the order summary before agreeing: start date, minimum term, installation scope, equipment ownership, renewal rate, moving arrangements and cancellation method. OFCA’s termination guide links the providers’ notice and equipment-return arrangements. Save the version supplied with your order.