A renewal call is a sales offer, not a deadline you have to accept immediately. Find the end of the minimum commitment, the price after that date and the last date for giving valid notice. These may be three different dates or conditions.
Build one comparison sheet
- Current service: commitment end date, monthly charges, separate add-on expiry dates, notice method, equipment to return.
- Renewal offer: cash payable over the new term, price after the offer, and whether accepting it starts the new term immediately or at the old end date.
- Switching offer: installation date and charge, overlapping bills, old-contract exit charge, router cost and credits you can actually claim.
Hypothetical example: renewal at HK$148 for 24 months totals HK$3,552. A new provider at HK$128 costs HK$3,072, but HK$300 installation and one HK$148 overlapping bill bring it to HK$3,520. The saving is HK$32. If you are happy with the current connection, that is a small saving for the work of changing.
Ask for a better written offer, not a verbal promise
Send the competing quote and ask whether your provider can improve the total or shorten the term. There is no guarantee a cancellation threat will produce a lower rate. Reject add-ons you do not need, and ask whether a voucher or “free month” requires a redemption step. Keep the final order summary, not just a screenshot of the headline price.
If switching, handle cancellation as a separate job
OFCA publishes providers’ termination arrangements, including accepted channels and acknowledgement procedures. Obtain confirmation of the requested termination date. Cancelling autopay does not send a service-termination request. If installation is delayed, confirm the cost of keeping the old service running before its scheduled end.
NETVIGATOR’s equipment-return notice specifies return within 14 days after termination and includes components such as power adapters. Photograph the equipment, keep the return receipt and check the final bill. Follow your provider’s actual instruction rather than assuming every retail shop accepts returns.
If the reason is poor speed
Run a wired test and collect evidence before deciding that a more expensive package is needed. OFCA’s own broadband speed-test service closed on 1 April 2026; use a provider or another current testing service. Record more than one time of day and test the applications that are failing.