Ask about the next address as well as this one
Confirm coverage for your exact flat with both providers and ask what happens if the next address cannot receive the same service. Get any relocation waiver and remaining-contract charge in writing. A hypothetical HK$15 monthly saving is only HK$360 over 24 months, so one moving-related charge can change the result.
HGC’s home-broadband terms provide a one-time external-relocation charge waiver for contracted customers, subject to coverage and standard installation work. Extra works can still cost money. If only a lower bandwidth is available at the new address during the minimum term, the terms retain the original plan charge. Confirm the arrangement against your own order.
A guarantee needs its actual claim conditions
HKBN advertises speed/latency guarantees and 14-day cooling-off periods for designated services. Ask whether your quoted plan qualifies, which event starts the period, and which tests and equipment its claim procedure requires. A headline guarantee is not a promise about every Wi-Fi room or every overseas game server.
If weak bedroom Wi-Fi is the problem, first test the existing line using a wired computer. Compare router placement, cabling and any included mesh equipment before paying for a faster line. Request the full contract duration and cash total from both providers; neither brand name establishes a universal 24- or 39-month term.
HKBN
Consider HKBN when the written offer includes the trial or guarantee you need, suitable equipment and a contract that fits your likely moving date.
HGC
Consider HGC when the confirmed installation and relocation conditions work for your addresses and its complete cost is better for the period you will stay.
