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Storage for an Online Shop: Check the Picking and Courier Workflow

A storage unit holds goods; it does not automatically receive, pack or dispatch orders. Confirm who will do each job before moving stock in.

Eunice Chan·Updated 2 October 2026·3 min read

If you only need to keep spare stock, a nearby unit may be enough. If someone must receive supplier deliveries, pick orders while you are away or meet a courier every afternoon, compare a fulfilment service as well. Cheap space can become expensive when it requires several trips a week.

Run one order through the proposed setup

  1. Receiving: can the driver reach the loading bay and goods lift, and must you be present?
  2. Put-away: where will new cartons go while you count stock, and are pallets or shelving permitted?
  3. Picking: can you reach each product without moving unrelated boxes, and is there enough light?
  4. Packing and dispatch: where is packing allowed, who holds outgoing parcels and what is the last collection time?
  5. Returns: where will unsellable, damaged or uninspected products be kept separately?

This is not a theoretical distinction. RedBox’s business-storage guidance says staff cannot sign for, pay for or temporarily hold incoming or outgoing deliveries for customers. You must plan the handoff yourself. Confirm the equivalent rule at any branch you are considering.

Calculate the storage cost per order

Hypothetical example: HK$900 rent, HK$300 travel and six hours of handling valued at HK$100 an hour total HK$1,800 monthly. At 60 orders, that is HK$30 per order before postage or packing materials. A higher-priced managed service may be cheaper overall if it replaces the travel and handling; compare its receiving, pick, pack and return fees too.

Do not assume all retail goods are allowed

Send product names and quantities, not only “e-commerce stock.” Batteries, aerosols, liquids, food and flammable products may be excluded by the operator even when the products can legally be sold. 24 STORAGE’s terms contain a detailed prohibited-goods list and restrict appliance use without consent. Get approval for your stock and any powered equipment.

Keep stock records outside the unit: SKU, quantity, shelf location, purchase cost and date received. Separate customer returns from saleable stock, give staff only the access they need, and agree how access is removed when someone leaves. Insurance should match stock values and the events you want covered; a generic household limit may not fit seasonal inventory.

Related guides

Guides are independent and for general information. Plan details change — always confirm current prices and terms with the provider.